Privacy Policy – Excel Group
Effective Date: 19 August 2025
This Privacy Policy outlines how Excel Group (“we”, “us”, or “our”) collects, uses, shares, and protects personal data in accordance with the Botswana Data Protection Act, 2024, and international privacy standards (e.g. GDPR).
1. Information We Collect
We may collect the following types of personal data:
- Name, phone number, email address, national ID (where applicable)
- Billing and delivery addresses
- Purchase history, payment details
- IP address, device type, browser, and cookies
2. Purpose of Processing
We process your data for the following purposes:
- To fulfil and deliver orders
- To send account or order-related messages
- To improve our website and user experience
- To comply with legal obligations
- To prevent fraud and ensure security
3. Legal Basis for Processing
- Contract: For order fulfilment and services
- Consent: For marketing and cookies
- Legal obligation: For tax or regulatory compliance
- Legitimate interest: For fraud prevention and analytics
4. Cross-Border Transfers
We may transfer data outside Botswana. When we do, we use:
- Data protection agreements
- Standard contractual clauses (SCCs)
- Transfers to countries with adequate protection
5. Data Retention
We keep your personal data only as long as needed, or as required by law (e.g. 7 years for accounting). When no longer needed, it is securely deleted.
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate or outdated information
- Request deletion of your data
- Object to or restrict certain types of processing
- Request portability of your data (where applicable)
- Lodge a complaint with the Data Protection Commissioner
7. Security Measures
We use strong safeguards to protect your data, including:
- Encryption
- Access controls
- Confidentiality obligations for staff
8. Cookies and Tracking
We use cookies to:
- Keep your session active
- Save preferences
- Collect analytics
- Improve your experience
You can manage your cookie settings via our CookieYes banner or browser settings.
9. Consent Management
We use CookieYes to manage user consent for cookies and personal data tracking. You can review or change your preferences at any time.
10. Policy Updates
This policy may be updated from time to time. Please check this page periodically to stay informed. Updates are effective immediately upon posting.
11. Contact Us
Excel Group – Data Protection Officer
Email: info@excel.co.bw
Phone: +267 71281556
Privacy Policy – Excel Group
Effective Date: 19 August 2025
This Privacy Policy outlines how Excel Group (“we”, “us”, or “our”) collects, uses, shares, and protects personal data in accordance with the Botswana Data Protection Act, 2024, and international privacy standards (e.g. GDPR).
1. Information We Collect
We may collect the following types of personal data:
- Name, phone number, email address, national ID (where applicable)
- Billing and delivery addresses
- Purchase history, payment details
- IP address, device type, browser, and cookies
2. Purpose of Processing
We process your data for the following purposes:
- To fulfil and deliver orders
- To send account or order-related messages
- To improve our website and user experience
- To comply with legal obligations
- To prevent fraud and ensure security
3. Legal Basis for Processing
- Contract: For order fulfilment and services
- Consent: For marketing and cookies
- Legal obligation: For tax or regulatory compliance
- Legitimate interest: For fraud prevention and analytics
4. Cross-Border Transfers
We may transfer data outside Botswana. When we do, we use:
- Data protection agreements
- Standard contractual clauses (SCCs)
- Transfers to countries with adequate protection
5. Data Retention
We keep your personal data only as long as needed, or as required by law (e.g. 7 years for accounting). When no longer needed, it is securely deleted.
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate or outdated information
- Request deletion of your data
- Object to or restrict certain types of processing
- Request portability of your data (where applicable)
- Lodge a complaint with the Data Protection Commissioner
7. Security Measures
We use strong safeguards to protect your data, including:
- Encryption
- Access controls
- Confidentiality obligations for staff
8. Cookies and Tracking
We use cookies to:
- Keep your session active
- Save preferences
- Collect analytics
- Improve your experience
You can manage your cookie settings via our CookieYes banner or browser settings.
9. Consent Management
We use CookieYes to manage user consent for cookies and personal data tracking. You can review or change your preferences at any time.
10. Policy Updates
This policy may be updated from time to time. Please check this page periodically to stay informed. Updates are effective immediately upon posting.
11. Contact Us
Excel Group – Data Protection Officer
Email: info@excel.co.bw
Phone: +267 71281556