<section class="terms-conditions" style="max-width:800px;margin:0 auto;padding:2rem;font-family:Arial,sans-serif;line-height:1.5;">
<h1>Terms & Conditions</h1>
<p><strong>Last Updated:</strong> August 2025</p>
<h2>1. Introduction</h2>
<p>
Welcome to Excel Stationers (“we”, “us”, or “our”). By accessing or using
our website at <a href="https://excel.co.bw" target="_blank">excel.co.bw</a>
(and any of its subdomains), you agree to be bound by these Terms & Conditions
and our <a href="/privacy-policy" target="_blank">Privacy Policy</a>.
</p>
<h2>2. Definitions</h2>
<ul>
<li><strong>Customer</strong> means you, the person or entity placing an order.</li>
<li><strong>Products</strong> means the goods, materials or services we sell.</li>
<li><strong>Manufacturer’s Warranty</strong> means the warranty provided by the original equipment manufacturer.</li>
</ul>
<h2>3. Ordering & Payment</h2>
<p>
All orders are subject to acceptance. We reserve the right to refuse or cancel
any order for any reason. Payment must be made in full at the time of order
via the methods displayed at checkout. Prices are in BWP and exclude VAT unless
stated otherwise.
</p>
<h2>4. Delivery</h2>
<p>
We aim to dispatch in-stock items within 2–5 business days. Delivery times
are estimates and not guaranteed. Risk of loss passes to you upon dispatch.
</p>
<h2>5. Refund & Warranty Policy</h2>
<h3>5.1 Standard Refunds</h3>
<p>
If you are not entirely satisfied with your purchase, you may request a
refund within <strong>14 days</strong> of delivery, provided the item is
unused, in its original packaging, and in resalable condition. To request
a refund, email <a href="mailto:admin@excel.co.bw">admin@excel.co.bw</a>
with your order details.
</p>
<h3>5.2 Manufacturer’s Warranty Items</h3>
<p>
All products covered by a manufacturer’s warranty—including electronic
equipment, IT hardware, and any other goods—must be handled through the
original manufacturer’s warranty process. We do not provide refunds or
exchanges for these items. Please follow the manufacturer’s instructions
(found in your product documentation or on the manufacturer’s website),
or contact us if you need assistance with a warranty claim.
</p>
<h3>5.3 Non-Refundable Items</h3>
<ul>
<li>Downloaded software or digital content</li>
<li>Custom-made or personalized items</li>
<li>Items marked as “Final Sale”</li>
</ul>
<h2>6. Limitation of Liability</h2>
<p>
To the fullest extent permitted by law, we shall not be liable for any
indirect, incidental or consequential loss arising from your use of our
Products or this website.
</p>
<h2>7. Intellectual Property</h2>
<p>
All content on this site—text, graphics, logos, images—is our property
or licensed to us. You may not reproduce, distribute, or create derivative
works without our prior written consent.
</p>
<h2>8. Privacy</h2>
<p>
We process personal data in accordance with our
<a href="/privacy-policy" target="_blank">Privacy Policy</a>. By using our site,
you consent to that collection and use.
</p>
<h2>9. Changes to Terms</h2>
<p>
We may update these Terms & Conditions from time to time. The “Last Updated”
date above indicates when changes were made. Continued use after changes
constitutes acceptance.
</p>
<h2>10. Governing Law</h2>
<p>
These Terms & Conditions are governed by and construed in accordance with
the laws of Botswana. Any dispute shall be subject to the exclusive jurisdiction
of the courts of Botswana.
</p>
<h2>11. Contact Us</h2>
<p>
For questions or clarifications regarding these Terms & Conditions, contact us:
<a href="mailto:admin@excel.co.bw">admin@excel.co.bw</a>.
</p>
</section>